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Troubleshooting for Multimedia speakers

My speakers do not have any power / the power indicator light doesn’t work.

  • Ensure the power switch on the speaker unit is switched on
  • Ensure the wiring / cable connection is secure and correctly plugged into the power socket

My speakers are not producing any sound.

  • Ensure the audio cable(s) is/are connected correctly.
  • Ensure the audio jack is plugged or inserted correctly to the audio source
  • Ensure the audio cable is plugged to the audio input on the speaker unit

My product has an FM function, but there seems to be very poor / no reception of channels

  • Ensure it is functioning in FM mode
  • Ensure that the product is in a location with reasonably good reception i.e. has at least some outdoor access like a window. Basements and completely enclosed rooms tend to cause poor performance of FM radio functions.
  • Ensure the FM channel set correctly

My headset / headphone is not producing any sound / one of the sides isn’t working

  • Ensure the cable connection is securely inserted all the way, and correctly plugged into the audio jack

The sound is really soft. What might be wrong?

  • Ensure the source volume is not muted
  • Ensure the source volume adjusted to a suitable level
  • Ensure the speaker unit master volume on the unit OR its wired volume control is adjusted to a suitable volume

How do we diagnose if the speaker is faulty?

  • Unit case / external damage?
  • No power?
  • Power plugged in but no sound?
  • No sound on one side or both sides?
  • Input / output jack faulty?
  • Satellite / woofer cone damage?
  • Accessory contents missing?

For Lithium ion Portable Speakers

My speakers do not have any power / the power indicator light doesn’t work.

  • Ensure the power switch on the speaker unit is switched on
  • Ensure the battery is charged and with full energy
  • Ensure  the wire / cable connection has been securely and correctly plugged into the voltage output port

There is no sound when I play it in the SD card mode.

  • Ensure it is under MP3 mode
  • Ensure the SD card in the correctly insert into the SD card slot
  • Ensure the songs in SD card are MP3 format ( or WAV subjected to model)

My product has an FM function, but there seems to be very poor / no reception of channels.

  • Ensure it is functioning in FM mode
  • Ensure that the product is in a location with reasonably good reception i.e. has at least some outdoor access like a window. Basements and completely enclosed rooms tend to cause poor performance of FM radio functions.
  • Ensure the FM channel set correctly

My headset / headphone is not producing any sound / one of the sides isn’t working

  • Ensure the cable connection is securely inserted all the way, and correctly plugged into the audio jack

The volume is very soft.

  • Ensure battery need to be recharged
  • Ensure the voltage output is less than 5V
For iPod Speakers & Docking Stations

Troubleshooting

Problem Solution
No Sound Check the volume level
No Sound when playing from iPod Check the iPod is correctly seated in the dock, make sure the iPod is playing and not paused
Poor radio reception There may be interference, try moving the antenna or even the entire unit.
Alarm did not activate Check alarm settings
The clock setting was lost during power loss Replace the backup battery during power loss

*Note:

  • If you own a iPod shuffle or a model that is not in the compatibility list, you can still connect the sound output to AUX socket on the back panel by following the instructions on the previous page (listening to other audio devices) to select and play from the AUX input.
  • The volume control of the iPod must be turned up when playing through AUX.

Care and cleaning:

  • All care and cleaning operations should be carried out with the unit unplugged from the mains power socket.
  • The surface of the unit can be cleaned with a slightly damp cloth and then dried carefully.
  • Never use abrasives, abrasive cloths or chemical solvents.

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