Frequently Asked Questions
Our service centres are located at:
SONICGEAR Service Centre (KL)
F3A 1st Floor
Capital Square Centre
No. 7 Persiaran CapSquare
50100 Kuala Lumpur
Tel/Fax: +603 26922623
SONICGEAR Malaysia (Petaling Jaya)
21 Jalan PJU 3/46, Sunway Damansara
47810 Petaling Jaya, Selangor, Malaysia.
Tel: (03) 7803 6703
Please call for opening hours.
We're really glad to know that people are interested in our internship program and are keen to join the team. As an SME, we provide a full-spectrum experience for our interns and will take the time to nurture them even in the midst of the fast-paced working environment. If you want to indicate your interest for an internship with us, send an email to firstname.lastname@example.org with the following details:
- Subject: Internship (Your Full Name)
- Describe the job scope you are looking for
- Describe your area of study, and how this job scope will enhance your career prospects
- You can share your long-term career ambitions and short-term goals
- Particulars: your name, email, contact number, and languages spoken/written (state proficiency level)
- State your period of availability, no. of days in a week you can work, and your minimum expected internship allowance
- Attach your curriculum vitae / resume / portfolio and anything else you think is important for us to know
Our internships positions include the following: graphic design (ATL, BTL, digital), market research and analysis, product development and branding. We will revert as soon as we have vacancies to schedule an interview. All our placements are in the Singapore headquarters.
Click here to register.
The cost of repair will depend on the type of repair needed. You will need to bring the product to our service centre for diagnosis.
The limited warranty covers product defects attributed to manufacturing errors. It does not cover cosmetic damages due to wear and tear (e.g. scratches) or damage caused by the user’s improper care or abuse (e.g. water spillage, dropping the product etc.).
If your product is no longer under warranty, or shows signs of improper care or abuse, you may have to pay for service. If the problem is due to a defect and is still covered under the limited warranty, then you will not need to pay.
We are located at 1 Kallang Sector, #03-05, Singapore 349276. Tel: (65) 6547 1611
By bus: Take the SBS 125 bus (loop service). The nearest bus stops to our office are: TANNERY BLK (70341) and BEF LOR BAKAR BATU (70349)
From MRT: You can take the SBS 125 bus from Boon Keng (stop at TANNERY BLK), or from Aljunied (stop at BEF LOR BAKAR BATU).
Driving: see map
Malaysia (Petaling Jaya)
We are located at 21 Jalan PJU 3/46, Sunway Damansara, 47810 Petaling Jaya, Selangor, Malaysia. Tel: (03) 7803 6703
Driving: see map
Jl. Jembatan Dua Blok C No. 2 (Komplek Harmoni Mas), Jakarta Utara 14450, Indonesia. Tel: (62-21) 6660 4801/02
Driving: see map
Mon-Fri: 9.30am to 6pm
Sat: 9.30am to 1pm
Please drop us a call if you wish to come by later. We’ll try to accommodate your timing.
We have a one-hour service policy. This means that should your problem be diagnosed to be unsolvable within an hour, we will do a one-to-one exchange for you. Most of the time, you will not have to wait for more than 30 minutes.
To check your warranty, kindly call our service centre citing your product model and the date of purchase on your warranty card or receipt. If you do not have a warranty card, producing the receipt as proof of purchase will be sufficient. In order to enjoy servicing with warranty coverage, the original proof of purchase must be produced.
Unfortunately we do not have delivery services.